Account Management
Account Management is the customs process of viewing a company and its trade performance in the aggregate rather than by individual transactions. Account Management is designed to increase customs efficiency, uniformity, and customer service. It does so in part by providing a primary point of contact within customs for the account and by establishing and supporting smooth working relationships among the many customs disciplines that interact with the account. For some accounts, that point of contact is an Account Manager (AM); for others, it is an Account Management team (AM team). The AM whether an individual or a team follows a series of steps to analyze the account’s performance, coordinate the account’s activities, identify trade compliance problems, and work with the account to resolve those problems.